RESULTS OF THE PUBLIC INFORMATION SERVICES SURVEY SEMESTER I 2019
DIRECTORATE GENERAL OF DEVELOPMENT MARGA

Law No. 14 of 2008 concerning Openness of Public Information guarantees the rights of citizens to information and provides an obligation to every public institution to provide information services, whether the information is requested or not, through the Information Management and Documentation Officer (PPID). In addition, the Law also requires every public agency to establish an information and documentation management system that can provide information services to the public with the principles of fast, easy, and low-cost.
With open access to information, it is hoped that the public will be able to know the plans for making public policies, public policy programs, public decision-making processes, and the reasons for making public decisions. Disclosure of information is not only a form of the government effort to encourage public participation in the public policy-making process but also as an effort to realize good, transparent, effective and efficient, accountable and accountable state administration. To support the implementation of the said public information service, standard operating procedures are needed to regulate public information services in the context of providing public services.

The Public Satisfaction Survey of the Directorate General of Highways is carried out following the provisions in the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey. This guideline replaces the previous guideline in Permen PAN RB No. 16 of 2014 concerning Guidelines for Community Satisfaction Surveys on the Implementation of Public Services. The previous regulations were deemed non-operational and required technical elaboration in their implementation. So it needs to be adapted to a survey method that is applicable and easy to implement. In addition, this regulation is intended to provide clear and firm directions and guidelines for public service providers.
In this regard, the Directorate General of Highways has published 2 (two) survey results consisting of:

1. Public Satisfaction Survey on Public Information Services that has been carried out by the Directorate General of Highways during the first semester (January – July 2019);
2. Community Satisfaction Survey on the publication activities of the Directorate General of Highways which have been carried out on social media Instagram (IG: @info_binamarga).