UPAYA PENINGKATAN STANDAR PELAYANAN MINIMUM (SPM) JALAN TOL DI INDONESIA

Article Sidebar

PDF (Bahasa Indonesia)
Published: Oct 31, 2018

Main Article Content

Rudy Hermawan Karsaman

Abstract

One of the aspects needed to ensure smooth, safe, comfort, and efficient operation of a toll road is related to service and operating systems. The Minimum Service Standard (MSS) has been a parameter adopted for measuring the performance of a toll road and its service to the toll road users. Basically, this MMS should be fulfilled as a guarantee provided to the toll road users, which consists of road condition, average traffic speed, accessibility, mobility, safety, and support units for handling emergency conditions and traffic accidents. To enhance the toll road service in Indonesia, the MMS needs to be increased. This could be done by reviewing the MSS parameters and their values currently applied. The expectations from this effort are a better quality of the toll road, both safety and comfort, and increase in the level of service and safety for the toll road users. This paper describes proposed aspects which could be considered to increase the MSS, in its parameters and the values of those parameters.
 
 
Keywords : Toll Road, Minimum Service Standard, Operation System

Article Details

Issue
Vol. 26 No. 1 (2009)
Section
Jalan dan Jembatan

Authors who publish in this journal agree to the following terms:

  1. Authors retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a Creative Commons Attribution License, which allows others to share the work with acknowledgment of the work's authorship and initial publication in this journal.

  2. Authors may enter into additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with acknowledgment of its initial publication in this journal.

  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) as it can lead to productive exchanges, as well as earlier and greater citation of the published work.

Each submitted manuscript must be accompanied by a "Manuscript Originality Statement" and a "Copyright Transfer Statement".